000 00393nam a2200133Ia 4500
008 190711s9999 xx 000 0 und d
020 _a8120329355
082 _a658.8 G567
100 _aGLYNN, W.J.
245 0 _aUNDERSTANDING SERVICES MANAGEMENT:INTEGRATING MARKETING,ORGANISATIONAL BEHAVIOUR
260 _aNEW DELHI
_bPHI-Learning
_c2007
300 _axxvi+475p.,23x18cms
942 _cBK
_2DDC
999 _c33543
_d33543