000 00361nam a2200133Ia 4500
008 190711s9999 xx 000 0 und d
020 _a0471682918
082 _a658.562 E37
100 _aEL-HAIK ,B.
245 0 _aSERVICE DESIGN FOR SIX SIGMA :ROAD MAP FOR EXCELLENCE
260 _aNew Jersey
_bWiley
_c2005
300 _axxi+424p.,24X15Cms.
942 _cBK
_2DDC
999 _c31505
_d31505