TIWANA,A <br/><br/>
ESSENTIAL GUIDE TO KNOWLEDGE MANAGEMENT: E-BUSINESS AND CRM APPLICATIONS 

 - DELHI  PEARSON  2001 
 - xxiv+315p.,24x18Cms 
<br/><br/><label>ISBN: </label>8178083264 
<br/><br/><label>Dewey Class. No.: </label>658.403 T6239