Customer is King? A Framework to Shift from Cost- to Value-Based Pricing in Software as a Service: The Case of Business Intelligence Software -- Weibo or Weixin? Gratifications for Using Different Social Media -- A Bibliometric Analysis of Social Media Research from the Perspective of Library and Information Science -- Understanding the Influence of Electronic Word-of-Mouth on Outbound Tourists' Visit Intention -- The Role of Trust towards the Adoption of Mobile Services in China: An Empirical Study -- The Use of Lean Principles in IT Service Innovation: Insights from an Explorative Case Study -- Design and Implementation of Enterprise Office Management System Based on PHP -- E-Loyalty Building in Competitive E-Service Market of SNS: Resources, Habit, Satisfaction and Switching Costs -- Rays of Uniqueness - Cloud in Multinational Organisations: Challenge to Traditional Business System Alignments -- An Improved Signal Subspace Algorithm for Speech Enhancement -- The Key Algorithm of the Sterilization Effectiveness of Pulsating Vacuum Sterilizer -- Study on Driving Forces of UGC Adoption Behavior in Service Industry: A Platform Feature Based Model -- Quantum-Behaved Particle Swarm Optimization Based on Diversity-Controlled -- Modified K-means Algorithm for Clustering Analysis of Hainan Green Tangerine Peel -- Perceived Significance of Improved Patient Data and Healthcare Services in the Formation of Inter-organizational Healthcare IT Governance -- TAM and E-learning Adoption: A Philosophical Scrutiny of TAM, Its Limitations, and Prescriptions for E-learning Adoption Research -- The Overall Design of Digital Medical System under the Network Environment -- Improving Physical Activity and Health with Information Technology -- A Novel Regional Cloud Digital Library Network Based on Mobile Ad Hoc Networks -- Process Design of Digital Platform for China's Industrial Investment Fund -- Data Mining Challenges in the Management of Aviation Safety -- Function Inverse P-sets and the Hiding Information Generated by Function Inverse P-information Law Fusion -- Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis -- Research on Non-verbal Graphic Symbol Communication of Cross-Border e-Commerce -- How to Set and Manage Your Network Password: A Multidimensional Scheme of Password Reuse -- The Analysis of Advertising Pricing Based on the Two-Sided Markets Theory in Social Network -- Enterprise's Online Trust Crisis Management: A Life Cycle View -- Young People Purchasing Virtual Goods in Virtual Worlds: The Role of User Experience and Social Context -- Insight into the Construction of Occupational Classification in E-Commerce in China -- Investigating Key Antecedents of Customer Satisfaction in B2B Information Service Firms -- A Research of Taobao Cheater Detection -- Analysis of Two Methods of Systemic Risk Measurement Based on Option.

This book constitutes the refereed conference proceedings of the 13th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2014, held in Sanya, China, in November 2014. The 32 revised full papers presented were carefully reviewed and selected from 42 submissions. They are organized in the following topical sections: digital services, digital society, and digital business.